Our goal as critical care physicians and nurses in the Intensive Care Unit (ICU) at Community Howard Regional Health is to help our patients recover physically while supporting them emotionally and spiritually by providing high quality patient care. Achievement of this common goal requires a collaborative effort between our staff and you: the family members and loved ones of the patients we serve.
You can help us achieve this goal by respecting the following guidelines.
9:00 a.m. – 2:00 p.m. – open
2:00 p.m. – 4:00 p.m. – closed
4:00 p.m. – 6:00 p.m. – open
6:00 p.m. – 8:00 p.m. - closed
8:00 p.m. – 10:00 p.m. - open
We encourage you to visit your loved one in the Intensive Care Unit. We are working to provide the best possible intensive care unit and to protect the privacy of all our patients. While in the ICU area:
- Please remain in your patient’s room or in the ICU waiting room.
- Please do not linger at the nurse’s station.
- You may be asked to leave the ICU at any time so we can provide complex patient care, perform procedures, or deal with emergencies.
• ONLY THREE PEOPLE AT A TIME MAY VISIT THE PATIENT
• We encourage family members to go home and get proper food and sleep which will enhance your ability to listen and understand the significant information you will be given.
Children and visiting
Parents are cautioned against bringing young children to visit patients in the ICU. Children have impressionable imaginations and the alarming appearance and sound of much of the life-sustaining equipment in use may cause them to perceive things very differently from reality. Keep in mind that they will see more than just the room of the patient they are visiting.
If you do choose to bring in children, please prepare them first for what they might see. Be certain to discuss things in the environment such as equipment, sounds, alarms and bright lights. Parents must constantly supervise children, and sick children must not visit.
Additionally, we ask that you do not visit patients if you have a contagious respiratory illness such as the cold or the flu.
We ask that personal belongings be taken home at the time of admission. The hospital cannot accept responsibility for items kept in a patient's room. Live flowers, plants and balloons cannot be kept in the ICU.
Calls may be made at any time of day or night to the hospital switchboard 765-453-0702. Please tell the operator your name, the patient's name and your relationship to the patient. She will then call the ICU, and the patient's primary nurse will take your call if they are available. If your wait will be longer than a few minutes, you may be asked to call at a later time.
Once the patient's nurse comes to the phone, they will ask you for the password. Federal regulations prohibit the release of patient information to those not authorized to receive it. If you do not know the password, contact the family for an update on the patient's condition.
We want to be thorough and accurate in our communication with family. If many people are requesting information about the same patient, this can take a considerable amount of time away from our main goal of providing quality patient care. Therefore, we request that each family choose one or two people only to act as emergency contact and spokespersons.
Physicians will update families on an "as-needed" basis during daily rounds as time allows. ICU nurses can be an excellent resource for families' questions as they can discuss the plan of care as appropriate.
If a more formal conference is needed/desired by a family, requests should be made 24 hours in advance when feasible, and the nurse will assist with scheduling this. Alternately, a family member may call a physician's office during regular business hours and schedule an appointment for a conference. This is handled at the discretion of each individual physician's office.
The hospital provides a chaplain 24 hours a day to assist you with spiritual concerns. ICU staff is happy to call one at your request.
Any questions or concerns which you feel cannot be discussed with staff directly involved with your family member's care may be directed to the Patient/Family Advocate who can be reached through the hospital's operator. (Dial "O")
For further questions or concerns, please inquire at the ICU nurses station.